How to Return an Order?

You can request a return within 100 days of your purchase and request an exchange or refund.

In the case of an exchange request, the cost of returning the package is the responsibility of the customer and the new product will be shipped at the expense of

If the product requested in exchange is unavailable, your return will be automatically refunded.

In case of a refund request, this will take place within a maximum of 10 days from receipt of your return. We will process the refund using the same payment method used for the original transaction.

The returned item must be complete, clean, with its label and in its original packaging.

 Personalized products are neither taken back nor exchanged.

Return address:

You can return your product to the address: BAR Associés, 32 Avenue de l'Océanie Building C1 91140 Villejust.

You can pay for your return label with our professional rate on the Mondial Relay website using the link below:
Create a return label

Request a return

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