Frequently Asked Questions
questions

Fees and delivery times in metropolitan France and Monaco

As an indication, here are the delivery times that we have observed.

Shipping Costs and Delivery Times in Europe and the United Kingdom

For your information, here are the delivery times we have observed.

Even though most orders are delivered on time, it may happen that the package tracking indicates 'delivered' even if you haven't received it.

If the tracking of your package indicates that it has been delivered and you have not received it:

-Check the delivery address provided during your order.

-Look for a delivery notice. There may be a delivery notice in your mailbox or on the door. Follow the instructions on the delivery notice to pick up your package or arrange another delivery attempt.

-Search in the vicinity of the delivery location. Check if your package has been left in your mailbox, with a neighbor (unless it poses health or safety risks), or in a secure location such as a porch or garage.

-Check if someone else may have received the package on your behalf (unless it poses health or safety risks).

-Contact the courier. They may have additional information. You will need your tracking number.

-If your package shows as delivered for less than 48 business hours, we recommend waiting for 48 hours. The courier may still deliver your package in the next few hours.

It may happen that some tracking information is not available. Here are common reasons why tracking information might not be available:

Tracking updates may experience a delay.

Some packages do not have a tracking service.

If you haven't received a shipping email, there are two possible explanations: the email address you provided during registration is incorrect or our email ended up in your spam folder.

If the estimated delivery date for your order has passed and the tracking information hasn't changed, please wait one or two business days as your package is still in transit.

Packages are usually delivered on the estimated delivery date or shortly thereafter.

To track your order, click here.

Regardless of the status of your order, once the order is confirmed, it is not possible to make changes. Of course, you have the option to request a return and send the package back to us once received. Please note that personalized jerseys cannot be returned or exchanged.

Per effettuare un reso, si prega di recarsi. here.
The customized products are neither refundable nor exchangeable

1. Submit a return request on boutique-rugby.com indicating the type and reason for the return.
2. Wait for the acceptance email of your return request from boutique-rugby.com.
3. Send your package and confirm your shipment on boutique-rugby.com.