Common questions
questions

Although most orders are delivered on time, it may happen that the tracking system indicates that the package is "delivered" when you have not received it.

If the tracking of your package indicates that it is delivered and you have not received it:

-Check the delivery address you gave when you ordered.

-Look for a delivery note. A delivery note may have been left in your mailbox or on your door. Follow the instructions on the note to retrieve your package or arrange another delivery attempt

-Search the area around the delivery location. Check whether your package has been left in your post box, with a neighbour (unless there are health or safety risks) or in a safe place such as yard or garage.

-Check whether anyone has been able to receive the package on your behalf (unless this involves health or safety risks).

-Contact the shipper. They may have additional information. You will need your tracking number.

-If your order is marked as delivered for less than 48 hours: please wait for 48 hours. The postman could still drop off your package in the next few hours.

It may happen that some tracing information may not be available. The following are common reasons why tracking information may not be available:

There may be a delay in tracking updates.

Some packages are not trackable.

If you have not received a delivery email, there are two possible explanations: the email address you gave when you registered is wrong or our email has landed in your spam folder.

If the estimated delivery date of your order has passed and the tracking information has not changed, please wait one to two business days as your package is still in the shipping process.

Packages are usually delivered on the day of their scheduled delivery date, or very shortly after.

To track your order please click here.

Whatever the status of your order, once it is confirmed, no modification is possible. You can always request a return and send the package back to us once received. Please note that personalized shirts cannot be returned or exchanged.

To make a return please click here.
Personalized products are neither returned nor exchanged.

1. Send a return request to boutique-rugby.com, indicating the type and reason for the return.
2. Wait for the acceptance email of your return request by boutique-rugby.com.
3. Send your package and confirm your shipment on boutique-rugby.com.