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Common questions
questions

 

Delivery

 
Q: WHAT ARE YOUR DELIVERY TIMES?
COSTS AND DELIVERY TIMES IN METROPOLITAN FRANCE AND MONACO

As an example, here are the delivery times that we have noted.

Delivery options

Charges After placing an order for an item in stock, you will receive it: Details
Express

11.99 EUR for any number of items ordered to home.

9,99 EUR for any number of items ordered to a relay point.

From 1 to 2 business days, depending on product availability.  Delivery by Chronopost.
Delivery to Home

4,99 EUR for orders under 50 EUR, for any number of items ordered.

Free for orders over 50 EUR.

From 2 to 5 business days, depending on product availability.  Delivery via the Post Office.
Delivery to a relay point

4,99 EUR for orders under 50 EUR, for any number of items ordered.

Free for orders over 50 EUR.

From 2 to 5 business days, depending on product availability.  Delivery via Mondial Relay.
Store delivery Free of charge regardless of the number of items ordered. From 2 to 3 business days, depending on product availability. Our team will contact you by email as soon as we receive the package in our shop.
 
Q: FIND A MISSING PACKAGE:

Although most orders are delivered on time, it may happen that the tracking system indicates that the package is "delivered" when you have not received it.

If the tracking of your package indicates that it is delivered and you have not received it:

-Check the delivery address you gave when you ordered.

-Look for a delivery note. A delivery note may have been left in your mailbox or on your door. Follow the instructions on the note to retrieve your package or arrange another delivery attempt

-Search the area around the delivery location. Check whether your package has been left in your post box, with a neighbour (unless there are health or safety risks) or in a safe place such as yard or garage.

-Check whether anyone has been able to receive the package on your behalf (unless this involves health or safety risks).

-Contact the shipper. They may have additional information. You will need your tracking number.

-If your order is marked as delivered for less than 48 hours: please wait for 48 hours. The postman could still drop off your package in the next few hours.

 
Q: TRACKING MISSING INFORMATION

 

It may happen that some tracing information may not be available. The following are common reasons why tracking information may not be available:


There may be a delay in tracking updates.

Some packages are not trackable.

If you have not received a delivery email, there are two possible explanations: the email address you gave when you registered is wrong or our email has landed in your spam folder.

If the estimated delivery date of your order has passed and the tracking information has not changed, please wait one to two business days as your package is still in the shipping process.

Packages are usually delivered on the day of their scheduled delivery date, or very shortly after.

 

ORDERS

 
Q: TRACKING MY ORDER

To track your order please click here.

 
Q: CHANGE OR CANCEL MY ORDER

Whatever the status of your order, once it is confirmed, no modification is possible. You can always request a return and send the package back to us once received. Please note that personalized shirts cannot be returned or exchanged.

 
q: EXCHANGES & RETURNS

To make a return please click here.
Personalized products are neither returned nor exchanged.

  1. Send a return request to boutique-rugby.com, indicating the type and reason for the return.
  2. Wait for the acceptance email of your return request by boutique-rugby.com.
  3. Send your package and confirm your shipment on boutique-rugby.com.

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